Are We Really Being Heard? A Reflection on CX Surveys and Trustpilot Scores” How many times have you finished a service call with a utility company, telecom provider, retailer, or tech company, only to walk away unsure if your issue has been fully resolved? You feel a bit blindsided by the outcome—left with lingering frustrations, […]
We love getting surprised by data outcomes and this one really got us middle-aged men here in DataXcel going (sad but true)! In some cases, Non-Named Consumer Postal Data is now out-performing Named postal data across several sectors including the not-for-profit sector. In fact, in a recent charity mailing campaign using both Named and Non-Named […]
We love data and work with it every day, processing thousands of records and one fact we notice is that up to 20% of telephone data could be inaccurate on any given day. Ensuring your outbound customer contact activity delivers a positive return can be challenging enough, but there’s no chance if the contact data […]
Surprise your website visitors by asking them to type their first line of address on your website or landing page and hey presto, their full address pops up in the address fields on your data collection/donor page or shopping cart saving them up to 90% time and providing you with a national standard of address […]
With the incidence rates of fraudulent calls appearing to be on the increase, trepidation towards consumer telephone data being an effective channel for generating new leads and sales is understandable. However, DataXcel’s Consumer Mobile and Landline Data consistently achieves contact rates of 50%+ making it one of the most effective methods of speaking directly with […]
